Privacy Policy

Terms & Policies

Welcome to FAGOCO LLC. By accessing or using our website and services, you agree to the following terms and policies. Please read carefully.

1. Terms & Conditions

Use of Website

By using our website, you agree to:

  • Provide accurate, current, and complete information

  • Use the site only for lawful purposes

  • Not interfere with the website’s functionality or security

Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel orders at our discretion.

  • Prices, promotions, and product availability are subject to change without notice.

Intellectual Property

All content, logos, images, and text on this website are owned by FAGOCO LLC or licensed to us. You may not copy, reproduce, or use any content without permission.

Limitation of Liability

FAGOCO LLC is not liable for indirect, incidental, or consequential damages resulting from the use of our website or products, including delays or issues caused by shipping carriers, customs, or payment processors.

2. Privacy Policy

We respect your privacy. By using our website, you consent to the collection and use of information as outlined below:

Information Collection

  • Personal Information: Name, email, shipping address, payment information

  • Usage Data: IP address, browser type, pages visited, purchase history

Use of Information

We use collected information to:

  • Process orders and payments

  • Communicate about your order

  • Improve website functionality and user experience

  • Send promotional offers (if you opted in)

Data Protection

  • We implement reasonable security measures to protect your personal data.

  • We do not sell or rent your personal information to third parties.

Cookies

Our website may use cookies to enhance your experience. You can manage or disable cookies via your browser settings.

3. Return & Refund Policy

Return Eligibility

You have 30 days after receiving your item to request a return. To be eligible:

  • Item must be unworn or unused

  • Include tags and original packaging

  • Provide receipt or proof of purchase

How to Start a Return

Contact us at fagocollc@gmail.com. Returns must be sent to:

1209 Mountain Road Pl NE STE R
Albuquerque, NM 87110
USA

Approved returns will receive:

  • A return shipping label

  • Instructions on how and where to send your package

⚠️ Items sent without approval will not be accepted.

Non-Returnable Items

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods

  • Hazardous materials

  • Sale items and gift cards

Exchanges

Return the original item first; once approved, place a new order for the replacement.

European Union 14-Day Cooling-Off Period

EU customers may cancel or return items within 14 days for any reason. Same return conditions apply.

Refunds

  • Approved refunds will be issued to the original payment method within 10 business days

  • Contact fagocollc@gmail.comif refund is delayed beyond 15 business days

4. Shipping Policy

Order Processing

Orders are processed within 2–5 business days. As items ship from Vietnam, international delivery times may vary.

Estimated Delivery Times

Region Estimated Delivery Time*
USA & Canada 10–20 business days
Europe 10–18 business days
Asia 5–15 business days
Other Countries 12–25 business days

*Times may vary due to customs or local postal services.

Shipping Costs

Calculated at checkout based on:

  • Destination country

  • Package weight and size

  • Shipping method

Customs & Duties

International orders may be subject to customs duties or taxes, which are not included in the price or shipping fees.

Order Tracking

You will receive a tracking number and link once your order ships. Tracking updates may take 24–48 hours.

Lost or Delayed Shipments

  • Contact fagocollc@gmail.comif your shipment is delayed

  • FAGOCO LLC is not responsible for customs delays or fees

Shipping Address

  • Ensure your address is complete and accurate

  • We are not responsible for packages lost due to incorrect addresses

  • Orders cannot be redirected after processing

5. Contact Information

USA – FAGOCO LLC
1209 Mountain Road Pl NE STE R, Albuquerque, NM 87110
Mobile: +1 505 396 5389
Email: info@fagoco.com

VIETNAM – DAVISUN CO., LTD
44/4F Tay Lan 2, HCMC 70000

For any questions regarding terms, privacy, returns, or shipping, contact fagocollc@gmail.com